Traditional phone systems are expensive, inflexible and offer few insights into how your team interacts with your customers.

Our approach to unified comms enables you to consolidate all your platforms into one system, allowing for seamless communication, improved collaboration and reduced infrastructure costs.

Our Approach

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Audit

Audit

We take time to understand your business processes and systems and perform a cost-benefit analysis to ensure a unified comms platform is suitable for your business
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Design

Design

We devise and implement a solution that fits within your requirements and budget to ensure improved efficiency and collaboration across your team
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Transition/ Deployment

Transition/ Deployment

We establish co-existence of the existing and new environments during the build process to ensure continuity of business
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Hypercare

Hypercare

A period of elevated support, training and surveillance to minimise disruption and ensure you and your team get the maximum benefit
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Management

Management

Proactive monitoring and maintenance with an eye to continually improve collaboration capabilities as part of a managed services agreement

Coming Soon!

Coming Soon!

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Littlewoods

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How you could benefit from a unified comms and collaboration platform

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cost efficiencies
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Cost efficiencies

A unified comms approach allows you to pay based on usage, reducing your overall fixed costs
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Improved customer service

Aligning your voice and customer relationship management systems by deploying a Cloud Contact Centre allows you to deliver a highly personalised level of service
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improved customer service
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enhacned reporting
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Enhanced reporting

Identify opportunities and weaknesses in your communication processes so you can continuously improve performance

Other Services

Cloud and modern workplace

Cyber security

Managed IT services

Digital transformation

Business expansion and relocation

Projects

FAQs

Employing integrated comms allows you to push call data to a customers individual profile, and bring up their service history, which enables the delivery of a highly personalised service, leading to:
  • Reduced hold times
  • More efficient routing
  • More personalised service
  • Increased first call resolution rates
These systems allow team members to:
  • Immediately have information about customers on hand
  • Use AI to understand customer sentiment and automatically rank call quality
  • Prevent the need to switch between applications
  • Focus on providing excellent customer service
Ensuring buy-in from your team during the transition phase is key to ensuring the success and uptake of your unified comms system. We can help by implementing change-management structures in place and providing ongoing training so you and your team can get the most value possible out of the platform.