Trust Center

Security and reliability backed by evidence.

Everything we do runs on the same disciplined process we sell to clients. Here's how we protect your data, and the proof behind it.

Certifications & standards

ISO 27001

Aligned

Essential Eight

Compliant

SOC 2

Principles

Privacy Act

1988 (AU)

NIST CSF

Aligned

By the numbers

Commitments we hold ourselves to, measured.

99.9%

Uptime SLA across every environment we manage

24/7

SOC monitoring, every environment, every day

<1hr

Average time to first response on a critical incident

15+

Years in operation without a reportable data breach

Six commitments behind every engagement.

The same standards apply whether you're a single-site business or operating across four states.

Data Security

Encryption at rest and in transit, with least-privilege access controls across every environment we manage.

Compliance & Certifications

Practices aligned with recognised frameworks, including ISO 27001 principles and the Essential Eight.

Business Continuity

Documented disaster recovery and failover plans, tested on a regular cycle - not just written and shelved.

Incident Response

A tested response plan with clear escalation paths and a commitment to timely client communication.

Privacy Commitment

Client data is handled under a clear privacy policy. We don't sell it, and we don't repurpose it.

Vendor Oversight

Every third party we rely on is vetted before onboarding and reviewed on an ongoing basis.

Policies & documentation

Information Security Policy

PDF - Updated Aug 2026

Data Processing Agreement

PDF - Updated Jul 2026

Business Continuity Summary

PDF - Updated Jun 2026

Sub-processor List

PDF - Updated Sep 2026

Have a security questionnaire?

Send it through and we'll get back to you within 2 business days.

security@techspecialist.com.au

Get in touch