SERVICES
A proactive approach to managing your technology infrastructure.
The ongoing monitoring and maintenance of your IT systems, and the provision of quality support, are key to ensuring peace of mind and the continuity of your operations. A strategic approach to managed services helps realise cost savings, improve communication and collaboration between your team and your customers, and increase the efficiency of your business processes.
Why teams choose us
Refined over 25 years of managing infrastructure for businesses that can't afford downtime.
We take on the role as your outsourced IT department, managing every layer of your stack.
Retainer, fixed-fee or time-and-materials agreements - bespoke arrangements built around your budget.
Patching, health-checks and upkeep that prevent problems before they surface.
An environment-specific review process, refined over 25 years in the field.
Rapid deployment of skilled technicians to your business, wherever you're based.
How we work
01
We spend time getting to know the processes, operations and strategic goals of your business
02
We undertake a comprehensive review and gap analysis of your existing environment to determine its suitability for your needs moving forward
03
We propose a tailored service agreement specifically designed to cater to your budget and requirements
04
We take on the role as your outsourced IT department, providing end-to-end management of your environment
05
Utilising a test and optimise framework we constantly review your infrastructure, looking for improvements and solutions to enable you to scale your business
FAQ
The questions we're asked most before a business signs on.
A managed services provider is an outsourced, often remote, IT department that performs functions such as:
• Management of technology infrastructure
• Monitoring and responding to security threats
• Hardware and software procurement
• Help desk and technology support
• Patch management and upgrades
A quality managed services provider will not only fix technology issues as they arise, but will take a proactive approach to managing your infrastructure. Reasons for engaging a managed services firm include:
• Strategic market knowledge and advice on hand when you need it
• Ensuring you can focus on your core business function
• Protecting your business from a growing range of security threats
• Planning upgrades to your systems before they begin to cause issues
• Allowing for a predictable budget for IT costs
The price of delivering managed services varies depending on the provider and the complexities of the environment that is being serviced. We offer flexible arrangements including retainer, fixed fee or time and materials.
Want to talk?
+61 (2) 9158 5800 (International)
