Sydney IT company TechSpecialist has been named as one of Australia’s top innovators in the technology market.
As a finalist in the upcoming ARN ICT Industry Awards, TechSpecialist was named a leading innovator in the Homegrown Innovators – Service Provider category by a panel of over 130 industry judges. These awards champion excellence in the Australian technology market and recognise projects that successfully deliver creativity, innovation and excellence.
Providing managed IT services, solutions, consulting and support to businesses across Australia, Asia Pacific and globally, TechSpecialist employs a highly consultative engagement model that’s unique in Australia and specifically designed to provide value and drive innovation.
TechSpecialist’s recent projects have demonstrated their innovation and outstanding service, resulting in the Awards recognition. Their approach is truly unique – highly consultative and with a focus on client engagement, TechSpecialist takes clients on a technological journey aligned to their specific organisational goals. Vendor independent and technology neutral, demand for their bespoke solutions is rapidly increasing Australia-wide.
It’s this strong client focus that’s delivered significant growth over the last 12 months in all aspects of business, including a 50% increase in the provision of services, particularly in project design and end-to-end delivery, and infrastructure management. All of this has led to business revenue increasing by 48%; a phenomenal result.
“Our approach of tailoring services to specific organisational requirements is a point of difference that’s seen in our incredible client retention rate. We’ve only lost seven clients in 16+ years and we have a strong referral rate, which have increased by 65% over the last 12 months,” says Dushern Pather, TechSpecialist CEO.
“97% of projects were delivered on time and to budget over the last 12 months and our average ticket is resolved on the first call (92% of tickets). Our maximum ticket age was five days, purely due to third party vendor dependency,”
“We’re strategic, proactive and ensure all of our clients receive a custom solution that supports their daily operations and future goals and evolution, all while solving their challenges and risk in the short and long term,” says Mr Pather.
TechSpecialist ICT solutions include:
- Proactive Managed Services (IT remains online and accessible 24x7)
- IT Service Desk (customers receive exceptional IT support)
- IT Consulting (strategic alignment to business goals)
- IT Projects (expansion/innovation/delivery as per strategy/road map), and
- IT Transformations (cloud services, big data, analytics, unified communications and digital transformation).
TechSpecialist extends heartfelt congratulations and best wishes to all of the award finalists and we look forward to seeing everyone at the Celebration Dinner on Thursday September 14 at the Hyatt Regency, Sydney.